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• Computer can not boot from CD.
  
• The CD boots, but it stops with a message "isolinux: Disk error 20, AX = 4200, drive EF", Why?
  

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Specific Inquiries

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• Feature Requests and Product Suggestions

Technical Support:

Once you buy our product, you will get:
1-year FREE techincal support. Response in 48 hours.

If you have trouble with the products and want to report a problem, PLEASE add the following information. It's impossible to help you without knowing details on your systems & setup:

• What is the name of the software, "PC Backup Utilities Home" or "PC Backup Utilities Pro" or other?
• What message did you get on the screen? And it is more helpful for us, if there is a picture for this.
• What operating system do you use on your hard disk, Windows, Linux or others?
• What filesystem type do you use on your hard disk, Fat32, NTFS, EXT2/3 or others?
• What kind of your hard drive interface, IDE, SATA or others?

Send your problem with the information above to support@pcdisktools.com.

Sales, Bills and License Code Request:

If you have any questions about your online order, downloading, billing, or need to retrieve a lost License Code, please send your qestions to sale@pcdisktools.com.

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